FAQs
Product Questions
Q: Are LBXS Skin products safe for sensitive skin?
A: Yes! Our formulas are crafted specifically for sensitive, reactive, and melanin-rich skin. We avoid harsh chemicals, fragrances, and essential oils in our Naked Buttercream and select products to keep your skin calm and nourished.
Q: What’s the difference between your Naked Buttercream and your scented options?
A: Naked Buttercream is fragrance-free and essential-oil free — perfect for those with ultra-sensitive skin, babies, or scent sensitivities. Our scented versions use skin-safe fragrance blends and still maintain the same whipped, moisturizing formula.
Q: How long does the buttercream moisture last?
A: Our buttercream is designed to provide long-lasting hydration without feeling greasy. Most customers report soft, moisturized skin for 24 hours or more with daily use.
Q: Is LBXS Skin vegan and cruelty-free?
A: Yes. All of our products are 100% vegan, cruelty-free, and made with ethically sourced ingredients.
📦 Ordering & Shipping
Q: How long does shipping take?
A: Please allow 5-10 days for processing. Orders are typically delivered within 3–5 business days. You’ll receive tracking information once your order is processed.
Q: Do you offer international shipping?
A: At this time, we only ship within the U.S. — but stay tuned as we expand!
Q: What’s your return or exchange policy?
A: Due to the nature of skincare products, we do not accept returns. However, if there’s an issue with your order, please contact us at [your email/contact form link], and we’ll make it right.
💡 Product Use & Care
Q: How should I store my buttercream?
A: Store it in a cool, dry place away from direct sunlight. Because we use natural ingredients with no preservatives, it’s best to use the product within 6 months of opening.
Q: Can I use this on my face?
A: Our buttercream is formulated for the body, but some customers with dry or non-acne-prone skin do use a small amount on the face. We always recommend a patch test before full use.
Q: Is this safe during pregnancy or for babies?
A: Yes! Our Naked Buttercream is especially popular with moms and babies because it’s free of fragrance and essential oils. Always consult your doctor if you have specific concerns.
💬 Still Have Questions?
We’re here to help!
Email us at [info@lbxsskin.com] or fill out our contact form.